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Refund Policy

This refund policy applies to plugin purchases made through the Unreal Engine Marketplace. It does not apply to Premium support plans, which have their own refund policies outlined here. It does not apply to any of our other games or products sold through other stores.

Am I eligible for a refund?

When it comes to issuing refunds, we adhere to the Marketplace FAQ for refund eligiblity. That is, you are eligible for a refund when Epic makes a determination that the product has a technical issue, misleading screenshots or misleading video content. You can view the full requirements for refund eligibility on the Marketplace FAQ page under "Refunds".

Because the Marketplace directly distributes source code to customers, it is often not possible for us to permit refunds outside the reasons that Epic Games directly allow for.

I've changed my mind after my purchase? Can I get a refund?

We're no longer able to process "change of mind" refund requests, as Epic Games is no longer tracking whether or not a customer has downloaded a product through the Marketplace Launcher.

When customers download a product through the launcher, they receive the source code to the product, which allows continued usage even after a refund is processed. Therefore, we're not able to provide "change of mind" refunds as it is not possible to know whether or not the customer has already received a copy of the product source code.

I believe I am eligible for a refund, how do I request one?

To request a refund, please fill in the Unreal Engine Marketplace Case Form. We are not able to process refunds directly; you must contact Epic Games to request a refund.

I am not eligible for a refund, what are my other options?

If you are not eligible for a refund, or the product does not meet your expectations, we'd like to understand how we can either improve the product to meet your requirements, or improve our product descriptions to increase clarity around what a product does or does not do.

You can provide this feedback through any of our available support channels, or directly to [email protected].

Australian Customers covered under Australian Consumer Law

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn't do what we said it would, or what you asked for and can't easily be fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase ‐ e.g. your receipt.

Refund policy last updated October 2023
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